Customer Product Reviews

Amazing very helpful too thank......

Amazing very helpful too thank you

I bought a Maranta from......

I bought a Maranta from Houseplants UK, beautiful plant, it was even packed with a heat pack as it was January! Very speedy delivery. Highly recommended.

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I am so impressed with this company

I am so impressed with this company! The website is so user friendly and I was able to easily find the plants I wanted and a few extra 😊 ordered placed with timely confirmation. Today I received with express delivery my new happy, healthy plants. They were really well packaged with care. I have already started filling my basket for a few more additions. A great service with excellent follow on care provided.

Great plants...

Great plants, also rare plants, always in great condition no more to be said BRILLIANT

Beautiful plant, well packaged, very good value.

I looked around for coffee plants and this company offered the best value for money. The plant arrived beautifully packaged and in very good health. Sometimes if you buy through the post you have to accept that the plant might not like the journey but this coffee plants looks fabulous, just like the images on the website. I’m so very pleased as this was for a gift. I’m likely to buy more plants for me.

Easy peasy...

Very easy process to sort out which plant is wanted as is the next part payment and finally delivery ....every part of the purchase is ease of use with clear good explanations to assist happy conclusion.

Quick delivery and well packed!...

Quick delivery and well packed!

Lovely great looking plant ,......

Lovely great looking plant , very well packaged and arrived quickly ,very pleased with Houseplant UK , will be buying again 👍

Amazing quality plants and extremely......

Amazing quality plants and extremely well packaged. The plants came in tip top quality and condition. Can't fault at all 👌

Perfectly wrapped and instructions for…

Perfectly wrapped and instructions for caring for the plants - arrived early too ! I’ve used them before for Christmas presents and the recipients are always so pleased with the plants ! 🪴 I’d certainly recommend

Understanding how a business performs......

Understanding how a business performs in difficult circumstances, really tells you who they are. Unfortunately, my tree was damaged during transit. Houseplants were very supportive, kind, and resolved the issue super quickly. Highly recommend and I will be using again.

I love this service! I......

I love this service! I ordered a mystery box of cuttings and received a lovely, and surprisingly large, variety. gorgeous. i'll order again

Great quality plant arrived well......

Great quality plant arrived well packaged and in a very healthy condition with some on point instructions

I ordered a Prayer plant......

I ordered a Prayer plant ( lemon and lime). It was delivered quickly and in robust packaging. The plant has not disappointed in its colour and health. Very happy to of dealt with this company.

Great website

Great website, easy to use and quick delivery. My plants were packaged carefully and arrived in great condition. Really good value for money, top quality and well established plants.

Ordered a Syngonium and Begonia,...

Ordered a Syngonium and Begonia, both arrived promptly the next day and in amazing condition, a bit rough looking from the travel but other than that perfect. Will be ordering from here again!

Fast and efficient delivery. Plant...

Fast and efficient delivery. Plant is healthy!

Good all round service

Good all round service. Good quality product

Fantastic...

Fantastic. Will definitely recommend

First time user. I ordered this...

First time user. I ordered this for my son and his girlfriend as a housewarming gift. So very nervous about sending such a delicate gift through a courier and not being able to choose the actual plant. It arrived very quickly after ordering, my son described it as ‘survived’, but to be honest what he knows about plants is limited, so the photo they sent was a much better sight than the description. Would love to share but wouldn’t know how, old lady alert ! Will use this company again as apparently they would love a house full of plants. Excellent !

No hassle...

No hassle. Prompt delivery, lovely condition

Beautful plant thank you!...

Beautful plant thank you!

Recommend this company

Recommend this company. Great plant. Good communication and redelivered when requested,by DX delivery, good communication there too. Easy to follow tracking.

Ordered late one evening......

Ordered late one evening and plants were delivered within 48 hours. They turned up well packaged and protected. Looking forward to watching them grow

5 Stars

Quick service and plants......

Quick service and plants are really healthy looking

Love this company, my......

Love this company, my new plants are always perfect

Fast delivery and easy......

Fast delivery and easy to use website

This was my...

This was my first order. I wanted a pet safe house plant and decided on two species of spider plant, Lemon and Hawaiian. They arrived promptly, were packed securely. They are very fresh , lots of growth and really worth their value. I have them hanging, so hopefully my two cats won't nibble them !

Delivered in good...

Delivered in good time and plant in healthy condition.

Very pleased with...

Very pleased with the quality of the plant (Bird of paradise), size as per description, and with the way it was packed/delivered - the plant and the soil were super protected, no damages, despatched with extra care. looking forward to see how it is growing :)

Easy and quick...

Easy and quick process, delivered in 2 days. Amazing choice and variety of plants

Very healthy palm,...

Very healthy palm, delivered rapidly, packed well so no danger of plant damage in transit. Box a bit battered, plant fine. Plant now happily residing at home.

Love my plants, arrived in great...

Love my plants, arrived in great condition with good packaging fingers crossed I can keep them alive

Great service and choice...

Great service and choice, delivered very quickly and packaged well this is my 3rd delivery from this site never been disappointed

Awful customer service

My order placed on 15th Aug finally arrived on 29th Aug. I emailed photos of the Mother of Thousands, it was rotted at the base & all the leaves had fallen off. Despite issues with the Couriers DX I requested another plant by a different courier ( Royal Mail) but customer service said that wasn't possible as they only used DX. I was offered a 35% discount & advice how to propagate the leaves !! Finally got a refund & that they had assessed my photos incorrectly. Will never use this company again. Beware !!!

My order was delivered promptly and...

My order was delivered promptly and all plants were well packaged. The amaryllis were smaller than expected and the variegated plant was not as variegated as I would have liked - hence I have given 4 stars and not 5.

Excellent. Thrilled to bits with my...

Excellent. Thrilled to bits with my plant and super speedy delivery too.

Beautiful healthy 2 plants...

Beautiful healthy 2 plants Colocasia & Chinese money plant heart-shaped leaves. Super well protected and wrapped Fast 48hrs delivery Clear message to warn us about delivery Very happy with order& professional service

The indoor plants I have received...

The indoor plants I have received from you are absolutely gorgeous and I will be back.

Delivered on time beautiful...

Delivered on time. Lucky bamboo stems carefully packed and transported to me. Just what I expected …. beautiful.

Well packaged...

Well packaged Had the plant I wanted, a very healthy example was delivered safe & sound with clear instructions

Beautiful plant...

Beautiful plant. First class service! Plant came with many buds on and I was very impressed!

OK. Good quality plants put only...

OK. Good quality plants put only one they sent me the wrong plant pot.

Plants recieved were packed with love...

Plants recieved were packed with love and care. They all arrived in best condition and are settling into their new home. Quick delivery, excellent service, I will use again and again.

Plants arrived safely and well packaged...

Plants arrived safely and well packaged Quick delivery service Cheaper than some other UK plant delivery services

Unfortunately my plant was a little…

Unfortunately my plant was a little damaged when it came and the soil had spilt, however the person delivering left it outside the next day when I wasn't in during the first time they tried so I was grateful for that and the instructions were helpful

5 Stars

Excellent supplier of house plant come…

Excellent supplier of house plant come well package quick and with helpful advice on hot to look after the plant mega service

Was so pleased with my plants...

Was so pleased with my plants from this company. They were in very good condition and packed very well to minimise breakage. I received the wrong plant in error and after emailing them , they were very quick to respond. Not only did they allow me to keep the plant sent in error, but sent the correct one straight away. Great communication! I would definately buy from this company again.

I placed my order with Houseplants...

I placed my order with Houseplants with quite low expectations but the reality of the deliverd order far exceeded my wishes - the quality and condition of the plants was very high and the overall results of the delivery will certainly encourage me to order again. Thank you!

Great service, professionally packaged and professional...

Great service, professionally packaged and professional engagement - most important, gorgeous quality plants!

I love houseplant.co.uk. I have never...

I love houseplant.co.uk. I have never had a bad plant and always recieve speedy delivery. A++

Xcellent service good products...

Xcellent service good products

First time purchasing from houseplant !...

First time purchasing from houseplant ! Great experience ! Plants all arrived in perfect condition and healthy first class specimens ! Will definitely be buying form houseplant again !

very happy with the plants I...

very happy with the plants I ordered, orchid and a few others, was a bit worried given the hot weather recently but they arrived in great condition and are flourishing. many thanks

Perfectly packaged

Perfectly packaged, no damage whatsoever. I waited a few days before repotting as suggested. They’re all now very happy indoors until the Spring when they can go out into the glasshouse to enjoy the sun and hopefully flower!

Great plant,good price Good delivery Nice...

Great plant,good price Good delivery Nice to be told how to look after your plants. Highly recommend and would use again

Very impressed with the service and...

Very impressed with the service and fast delivery!

Great plants and quick delivery and...

Great plants and quick delivery and well packaged

Top quality plant

Received my Palm today. You can tell it's a top quality plant very healthy looking and a good size too. Arrived well protected inside the box and delivery was quite quick.

Packing is always very good, plants...

Packing is always very good, plants are always the finest quality, The only way you could improve the service, is to provide a descriptive Label with the plants, I always label my plants on arrival, it would be so better to have a nicely printed one.

Gorgeous little cactus arrived

Gorgeous little cactus arrived, very happy.

Lovely fresh plants

Lovely fresh plants

5 Stars

Good quality and quick delivery …

It arrived very quick and the package was very secure. The quality of the plants are very good.

Great packaging, plant came in perfectly,...

Great packaging, plant came in perfectly, looks great

Efficient all round!

I was really impressed with the ease of ordering & speed of delivery. The plants were packaged really well and securely. The plants arrived in good condition as though they had been watered a few days before so when they arrived the soil was damp but not dripping everywhere. I was also appreciative of the aftercare instructions and also advice on how best to acclimatise the plants to my home. Great job and I will be ordering again!

Great experience

Great experience — very healthy plant, well-packaged, promptly delivered.

Fast delivery, beautifully packaged, and a...

Fast delivery, beautifully packaged, and a truly excellent plant.

What stood out the most for me was the quality of the product I ordered.

What stood out the most for me was the quality of the plants. I ordered 6 lucky bamboo plants length 70-90cm for my mother's birthday and was concerned whether or not the length would be enough to fit my vase and I could not have been more happier. Even lengths, fresh, greatly wrapped. Mum loved it and had a lovely birthday. Happy customer!

A quick clear website

A quick clear website. My ordered arrived quickly, well packaged and my plant was in a very healthy condition.

Excellent...

Excellent

Top class service

Plants were packaged well and arrived quickly in great condition. Both are thriving just a couple of days later, despite courier just leaving parcel on the doorstep, which shows these are healthy plants

Bought a medium sized black raven...

Bought a medium sized black raven ZZ plant and Swiss cheese plant and arrived quickly and in good condition. Love the different size options offered for each plant!

Lovely website, prompt delivery and the...

Lovely website, prompt delivery and the plants were packaged very well. They look good too

Always very fast delivery and beautiful...

Always very fast delivery and beautiful plants🤩

Although I informed you my plants...

Although I informed you my plants were left in the wrong house ,which was empty and is up for sale. I did retrieve my plants thankfully

on time, healthy and correct!

The plants and other stuff arrived securely packaged, in good condition and on time. The care guide is second to none. My only slight disappointment is that one of the plants (pink cymbidium) doesn't have too many flowers left, but sure it will grow lots more soon! All in all, pleased with the experience.

1st order with these guys

1st order with these guys, plants arrived carefully wrapped and boxed. Will be ordering more plants very soon. Thank you

I placed the same order twice...

I placed the same order twice and the customer service was really friendly and helpful so cancelled one for me. The plants arrived so quickly and in great condition so had a good experience. I'll definitely buy more from houseplant.

Wrong item sent but happy with the customer service

The plant I received looked healthy and in good condition, but unfortunately was not the size I ordered. When I contacted the company to complain they responded quickly and I am happy with how the issue has been resolved. I would definitely buy from them again, but it’s a shame I didn’t receive the correct product. I will have to wait some time for my smaller plant to grow to fill the space I wanted it for!

Always lovely plants in great condition...

Always lovely plants in great condition that arrive quickly.

I’ll Definitely Buy Again!

Quick delivery of three beautiful and healthy plants. They look great in my new setup. I’m looking forward to enjoying growing them. I’m very pleased and will definitely buy from Houseplant.co.uk again!

Great prices and fast delivery...

Great prices and fast delivery

Lovely plants and excellent customer service....

Lovely plants and excellent customer service. My order had some absolutely gorgeous plants but a couple were damaged due to frosts when they were being shipped. Customer service email was detailed and fair, offering a replacement for one of the plants and a partial refund for the other. All plants arrived well packed, with moist soil & some new growth. Will happily order again knowing this company makes it right when they are mistakes and unfortunate circumstances. Also, the plants are seriously gorgeous.

I'm in the U.S. and my...

I'm in the U.S. and my brother passed away in Great Britain. I found this company online and they were able to send my -in-law two beautiful plants from our family. I sent a third plant for the day of the memorial. Again - they provided a healthy beautiful plant! Glad I found them and hope to order from them in the future.

Ordered two amazing plants, packaged perfectly....

Ordered two amazing plants, packaged perfectly. Came so quick and couldn’t be happier with them!

5 Stars

Plants arrived much quicker than I...

Plants arrived much quicker than I expected and were really carefully packaged. They looked glossy and healthy straight away.

Good service and I am pleased...

Good service and I am pleased with the plants, but with one plant the roots were so root-bound and twisted I had to spend a long time easing it out of the pot, and eventually had to cut it out of the pot. This would have caused stress to the plant.

Purchased a beautiful house plant here....

Purchased a beautiful house plant here. Arrived quickly and the best protection for its journey I’ve seen yet from a gardening place. I’m always sceptical about buying plants online but no need. So healthy and no damage from its travels. Highly recommended and would certainly buy from again now they’re on my trusted list. Thank you.

Beautiful orchids

I found the link to houseplant.co.uk in my news feed as a cookie. I was surprised they had an orchid collection. I purchased six orchids. They were absolutely beautiful. One was slightly damaged for which I was offered a gift voucher. I placed another order days later for three more orchids, an orchid book and other orchid care items. Amazing plants! Strong, healthy, beautiful. Delivery on both occasions was literally next day. Skilfully packed so the plants are safe and warm in recyclable paper and cardboard. I was able to get some of the orchids I saw at the Japanese Orchid Festival 2022. This company names their orchids which is a great joy. My plants are thriving. Amazing plants with excellent customer services.

Fabulous plants and service

Easy to use the website and place an order Parcel arrived very quickly with good notification about delivery slot Plant inside the box was perfectly fresh and healthy, without damage and in full flower, Blooms looking exactly as shown in the website photos

Quick delivery, all three plants were...

Quick delivery, all three plants were well packaged and arrived looking very healthy … will definitely be back to buy more!

Lovely plant received well packaged and...

Lovely plant received well packaged and in lovely condition. Would happily use again.

Great selection of plants, they really...

Great selection of plants, they really do care for the plants. Quick delivery and kept informed all the way. Great little plant. Would definitely recommend them.

Plants arrived promptly and very well...

Plants arrived promptly and very well packaged.

Gorgeous plants, I'm very happy with...

Gorgeous plants, I'm very happy with my purchases and will be buying again!